New Problems

  • 1

    telling me to upgrade

    karen frantz · 0 · Posted


    I am receiving a message telling me to upgrade because I've exceeded my 20 video limit; however, I

    have a subscription?!

    Would you please look into this?

    Thank you,


  • 1

    Offensive Content Warning-Video is not offensive

    Christina Shoemate · 0 · Posted

    I am trying to make a safeshare link for the following video: I am getting the "offensive content warning," but the video is not offensive. How can I get this to work?

    Thank you!

  • 1

    offensive content warning will not let me make a safeshare link to a song that is not offensive

    Zullycat · 1 · Last reply by Diogo Alves

    offensive content warning will not let me make a link to a song that is not

    offensive.  The song is in Spanish, and it is about friendship.  Please tell me 

    why I cannot make a link?  youtube:

  • 1

    QR code issue

    Suzanne Jarrell · 3 · Last reply by Diogo Alves

    QR codes are not opening on my iPads. The following messages appear: "An SSL error has occurred and a secure connection to the server cannot be made," OR "The internet connection was lost." The internet and all other apps work on these iPads. The SafeShare website won't open on my computer, either.

  • 1

    Link won't generate

    Avaughan2 · 0 · Posted

    Trying to create a SafeShare link for the following Youtube video:

    The video comes up with the description and a green check mark in the bottom right hand corner of the screen but no link is generated.

  • 1

    Inappropriate ad attached to video

    Ad about "Safe Sex Facts" was attached to the video I shared with 5-6th graders today about Random Acts of Kindness.  Please help in resolving this matter.

  • 2

    Embedded SafeShare Expires?

    Casey Stansifer · 1 · Last reply by Diogo Alves

    Hello.  I embedded a SafeShare video to a content page in Canvas by using an embed code from YouTube and replacing the YouTube URL with the Safeshare URL.  The video works great for a day or so.  After that time, the video playback feature disappears.  The embed code is still visible in the Rich Content editor in Canvas, but the video won't show up on the page.  Do SafeShare videos expire?  Thanks for your help!


  • 1


    Shtomich · 0 · Posted

    My profile Avatar doesn't save.  I have tried several different pictures and several browsers.  Ideas?


  • 1

    Network connection lost - iPad (using QR codes)

    jocelyn · 1 · Last reply by Diogo Alves

    Hi - I've used this before with QR codes and it's not working anymore. It successfully scans the QR code, show's the video image and then says "The network connection was lost". Any help? I've spent a lot of time/money on my QR codes and can't use them at all. It doesn't work on my iPhone either.

  • 0

    Fake news

    Josef · 2 · Last reply by Josef

    Spreading fake news please stop them

    The laugage they are using is arabic 

  • 1
  • 1

    Bad Word on Closed Captioning

    April Thomas · 3 · Last reply by April Thomas

    I shared a video and the Closed Captioning was on by default.  There were two curse words that popped up. Is there a way to turn off Closed Captioning so it will stop coming on automatically?

  • 1

    Only opening to my sign in page and not directly to a video

    Jennifer Colsey · 1 · Last reply by Diogo Alves

    I love your website and was making some safeshare video links with QR codes for my students to use.  A few weeks ago it was working fine... before I had to sign in and create an account.  Now that I did create an account, all the QR code links take them to the sign in page.  I DO NOT WANT MY KINDERGARTNERS signing into my page... I just want them to see the video.   Is there another way that I can create them without signing in?

    J Colsey

  • 1

    No sound

    Chris Morin · 3 · Last reply by Diogo Alves

    We are having issues with sound for the videos on a few ipads.   Other apps sound are working just not in the safeshare volume.  We have restarted, hard rebooted, and reloaded the QR scanner app with no success

  • 1

    problem with captioning

    Sjritchie68 · 2 · Last reply by Diogo Alves

    In the video at this link:

    The captioning at 2:15 tells about the harpsichord jacks "fucking" a string.   It never had the captions but now it does and it evidently is changing pluck to fuck.   Can you please fix this or let me know how to turn off captions?



  • 1

    Network Connect Lost on iPad

    Cathy Hoose · 0 · Posted

    Cannot get video to play on iPad.  QR code is successfully read, SafeShare loads and then quickly kicks me out with a "Network Connect was lost" error.  This works fine on PC and Smartphone from the same network.

  • 1

    Database Error - 404 screen

    Kittykatjg · 3 · Last reply by Diogo Alves

    Hello.  I am trying to share a new playlist (and also individual videos) from my account to a contact/circle and there are a few things happening:

    1. the email my contact receives says he does not have a safe share account...He does  have an account.

    2. clicking the link to view the video/playlist anyway serves a 404 page. (he is using an iPhone 5, and we do wish him to have access to the videos from that device so he is not tied to a computer).

    3. when I try to view the playlist from my account on my iMac (desktop),

  • 1

    API Stopped Working!

    Manzoor Wani · 2 · Last reply by Diogo Alves

    After the recent upgrade of the website, API now asks for authorization. How to do that? When are you going to update the API documentation?

  • 1

    Google slides

    Hayley Dupuy · 2 · Last reply by Hayley Dupuy


    I hadn't used SafeShare in a couple of months and returned today to find that things had changed. Before, it was so easy to create a video then pop it into a Google Slide show for my classroom. Now, I have no idea how to do that. When I copy the link for my video, it won't work in Google.  Can you help?



  • 1

    All QR Codes linked to Safeshare videos stopped working suddenly

    Eberry15 · 1 · Last reply by Diogo Alves

    Similar to what other people have reported, every single one of the Safeshare videos I have collected as QR codes in a listening center have suddenly stopped working.  When you scan them, they open with a "Whoops! We can't seem to find the page you're looking for" message. They all stopped working sometime over the past few days.  Here is an example: I double checked and the video is still available on Youtube.  Please help and thanks!!