Hot Problems

  • 1

    My qr codes stopped working

    K Grismore · 4 · Last reply by K Grismore

    I use qr codes so my students can link to safe share videos but now none of them are working. What would cause them to all stop working at once? 

  • 2

    QR codes no longer work

    Sharonamolo · 2 · Last reply by Diogo Alves

    All the QR codes I made and am now scanning are coming ups with an error message. When I go to  the original YouTube video the link still works. Here is an example, original YouTube link  Original Safe Share conversion link I received over a year ago turned into a QR code The error message I receive when scanning the QR code Unable to load this YT video:  How do I fix this?

  • 1

    API Stopped Working!

    Manzoor Wani · 2 · Last reply by Manzoor Wani

    After the recent upgrade of the website, API now asks for authorization. How to do that? When are you going to update the API documentation?

  • 1

    Google slides

    Hayley Dupuy · 1 · Last reply by Diogo Alves


    I hadn't used SafeShare in a couple of months and returned today to find that things had changed. Before, it was so easy to create a video then pop it into a Google Slide show for my classroom. Now, I have no idea how to do that. When I copy the link for my video, it won't work in Google.  Can you help?



  • 1

    All QR Codes linked to Safeshare videos stopped working suddenly

    Eberry15 · 1 · Last reply by Diogo Alves

    Similar to what other people have reported, every single one of the Safeshare videos I have collected as QR codes in a listening center have suddenly stopped working.  When you scan them, they open with a "Whoops! We can't seem to find the page you're looking for" message. They all stopped working sometime over the past few days.  Here is an example: I double checked and the video is still available on Youtube.  Please help and thanks!! 

  • 1

    All my Safeshare links have stopped working

    Anthony Creagh · 2 · Last reply by Anthony Creagh

    Every single one of my safeshare videos stopped working about one or two weeks ago. I am gutted. I'm getting messages similar to this:

    Unable to load this YT video: Please check and try again. 404

    I could list them all if necessary.

    Please help! Lots of sad 8 years and frustrated teachers.

  • 1

    QR codes not working

    Luv2harp · 2 · Last reply by Diogo Alves

    I have a lot of QRs that direct through safeshare. I've had issues a few times in the past few years where they have all stopped working and they eventually (an hour or even a day or two later) start working. This is different. It seems it is mostly older QR codes. Only about 90% of those are working. The codes that were created more recently all work. It gives me this 404 message of "Unable to load this YT video (link) Please check and try again. One time I did get a message of safeshare not working so I

  • 6

    Safeshare not opening on mobile devices properly

    Michelle Sanchez · 9 · Last reply by Diogo Alves

    Hi I am having an issue with my QR Codes not opening on mobile devices properly. The link works but when you hit play the video is not playing you can only hear the audio.

    I need to what to do to fix this issue. Thank you for your response.