Common Problems

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    Unable to open existing/generate new Safe Link

    Tom Jesse · 1 · Last reply by Tom Jesse

    When I attempt to open a safe link, the video does not launch:

    http://safeshare.tv/v/ss57183ad35564f

    I thought it might be a bad link, so I tried to create a new on with a video I've used before.  On the SafeShare.tv page, after I paste in the youtube address, the screen "works" (Spirally icon flashes) but the screen does not update to include the "submit"  button.

    I've tried using both Chrome and Firefox browsers with the same result.

    Suggestions?

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    telling me to upgrade

    karen frantz · 1 · Last reply by Diogo Alves

    Hello,

    I am receiving a message telling me to upgrade because I've exceeded my 20 video limit; however, I

    have a subscription?!

    Would you please look into this?

    Thank you,

    Karen

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    Links not opening

    Shannon · 2 · Last reply by Shannon

    On my Symbaloo, it seems all my links made with SafeShareTV are not working- they do not open.  The same problem is happening when I view Symbaloo pages created by other people- their SafeShareTV links won't open either.  I have tried in both Firefox and Chrome.  Here are some examples of links not opening:

    safeshare.tv/w/gFFEpjmMJS

    safeshare.tv/w/ss562e79321da8c

    safeshare.tv/w/sMZusDJvUq

    safeshare.tv/w/cOduMdSPjp

    Thank you for your help!

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    It is not working

    Joan · 1 · Last reply by Jose Proenca

    It starts to create a link, but then stops.  It also does not play links that have been made.

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    Video's not playing on iPads - through Content Filter

    Colleen Eagen · 2 · Last reply by Colleen Eagen

    I have a teacher trying using to Safeshare.tv videos with her students - they are using a QR reader to launch the videos from ipads and all they get is a black screen. Youtube is blocked by the content filter - is there a way around this ? 

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    Links to videos are not being created.

    Jessica Miller · 1 · Last reply by Jose Proenca

    Video links are not being created once YouTube  link is pasted into the box.

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    Safeshare not loading.

    I have found a very annoying problem where going to my Safeshares or generating them doesn't work. I usually have to reload the page about 5 times before it loads. PLEASE FIX THIS!!!

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    SafeSearches' URLs are not working

    Mark Storck · 1 · Last reply by Jose Proenca

    None of the URLs I've created in the past to show videos on SafeSearch are working today.  When I go to submit a new one, paste the YouTube URL, nothing happens.  

     

    Thanks

    Mark

     

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    Bad Word on Closed Captioning

    April Thomas · 3 · Last reply by April Thomas

    I shared a video and the Closed Captioning was on by default.  There were two curse words that popped up. Is there a way to turn off Closed Captioning so it will stop coming on automatically?

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    API truncates the multibyte characters in title creating Incorrect string values

    Manzoor Wani · 1 · Last reply by Manzoor Wani

    Hi,

    Today I was trying to create a safeshare link for a YouTube video with ID bPc_TfGOGkg using the API, but I got this error

    https://snag.gy/tk3smC.jpg

    Since it says

    it looks like it's due to the title being unusually truncated without taking care of the multibyte characters resulting in incorrect strings.

    I tried using safeshare.tv directly (non API), but it did not create the link for this video.

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    Acknowledged

    Inappropriate ads

    Becky · 1 · Last reply by Diogo Alves

    Hello,  When we have been clicking on links that have always worked well we are not getting inappropriate ads before them.  I use safeshare in my classroom because I know my students will not be exposed to anything I have not personally previewed and approved for my kindergarten students.   How are planning to fix this issue?   Thank you for your time and attention. 

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    Issues with Time length bar

    Genevieve Yoder · 0 · Posted

    I have been having problems with changing the length of the video.  I slide the bar to the time I want and press submit and it plays the full video in the new link...

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    I get the message, "whoops, cannot find the page you're looking for"

    Kim · 1 · Last reply by Kim

    When I click on a link, it tells me..."whoops, cannot find the page you're looking for." This has happened for the last 3 days.

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    Acknowledged

    Problem with links generated via API

    Manzoor Wani · 2 · Last reply by Manzoor Wani

    I have recently seen a weird behaviour from the links generated via API. The videos in those links are not being played in safeshare window. But when I generate the link from the website (non API), it woks perfectly. The two links as an example are with the safeshare ids as ss57b6ac6732d59 and ss58659ca94baf8 generated on 2016-08-19 6:52:29 (UTC) and 2017-01-05 14:59:52 (UTC) respectively, as per my database records. I record the generated links so as not to overload the API over and over again. Can you please tell me what is the issue?

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    QR CODES MEGA BUNDLE for 248 Stories in your Listening Stations: ALL YEAR

    Rebecca Donnell · 2 · Last reply by Diogo Alves

    I purchase this from teachers pay teachers for $40.00. Now they are not working. Could you please get this fixed ASAP. If this cant be fixed I would like to have a refund.

     Let me know : rdonnell@wfisd.net

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    Embed coding

    Eric Piepenburg · 1 · Last reply by Diogo Alves

    I'm hoping you can change your website embed coding to utilize the HTTPS version of YouTube. I've tested using an HTTPS link, and it still embeds the video using the HTTP version.

    The reason I ask this, a lot of school who utilize Google Apps for Education have gone to a restricted/approval mode for students browsing to YouTube. This restricted mode re-directs the student to the HTTPS version of YouTube. However with your embedded code using the HTTP version regardless of what was entered, the automatic re-direction cannot occur and therefore the students cannot view the videos.

    This issue will

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    cropping

    Stephanie Hall · 1 · Last reply by Diogo Alves

    I used SafeShare to crop a video to be shown to children.  I generated the SafeShare version.  Once played back, the cropping disappeared.

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    Invalid URL Error

    tracy steffan · 5 · Last reply by tracy steffan

    Safeshare is not generating an url for my youtube video. I get the error messge invalid URL?? I tried on my ipad and desktop PC and get "invalid URL" error on both. What changed between last week and today? I last used it last friday.