Common Problems

  • 1

    Videos don't play in HD anymore

    Janet Simpson · 1 · Last reply by Diogo Alves

    Ever since there was that message about some videos not playing a few days ago, the video player hasn't been the same. I can still watch videos, however it used to automatically play them in HD quality and now it doesn't (and I don't see any way to change it). I've tested this with multiple videos and it is the same problem so I know it isn't a particular video's problem either. I'm on iPad btw. Is there any way to go back to the old style video player?

    I tried to put a screen shot of what the new

  • 1

    Network connection lost - iPad (using QR codes)

    jocelyn · 1 · Last reply by Diogo Alves

    Hi - I've used this before with QR codes and it's not working anymore. It successfully scans the QR code, show's the video image and then says "The network connection was lost". Any help? I've spent a lot of time/money on my QR codes and can't use them at all. It doesn't work on my iPhone either.

  • 1

    Bottoms of videos are cut off

    Emily · 1 · Last reply by Diogo Alves

    Some of my videos in Safe Share are being cut off at the bottom. I can't see the time bar at the bottom to see how much time as elapsed. Not all videos are doing this, only some. Please let me know if there is something I can do to fix this.

    Here is one of the links where it is cutting off the bottom.

    Thanks for your help!

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    Video unknown or bad format

    Aclarke · 1 · Last reply by Aclarke

    I have been using SafeShare to give safe YouTube videos to my students in QR Codes.  I have some that are no longer working.  When I scan the code to get to the video it says "DateInterval::_construct():Unknown or bad format ()


    I am going to do this again but wanted to share this with you and see if this is something that you can fix.

    I really do love your site!

    Amanda Clarke

  • 1

    Link won't generate

    Avaughan2 · 0 · Posted

    Trying to create a SafeShare link for the following Youtube video:

    The video comes up with the description and a green check mark in the bottom right hand corner of the screen but no link is generated.

  • 1

    SafeShare not working

    Dan Unser · 3 · Last reply by Dan Unser

    I am writing on behave of one of my teachers who has purchased the QR Scanner codes for Audio Books.  The teacher has issued complaints suggesting the network, and or iPads are not working because for the most part, the video just spins with long pauses instead of playing seamlessly.  My team has investigated thoroughly and have determined the issue appears to be originating with the use of itself.  

      For comparison, we can load the same video in YouTube (going to youtube directly and searching for the book/video via the title) and it will play just fine,
  • 1

    The new look came with a glitch.

    Jessica Moore · 2 · Last reply by Diogo Alves

     I cannot use the website to safely share a video. Please fix as soon as possible, and I shall write a lovely praise! The service you offer is needed! Thank you!

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    Amaya McKinley · 1 · Last reply by Diogo Alves

    SafeShare Doesn't Do Well When The Internet Stops Working, And This Site Should Never Be Blocked.

  • 1

    Save Media feature does not seem to be working...

    Karen Harris · 0 · Posted

    Following the usual way I do this.... I get an error message and/or a timed out message when trying to download a video.

  • 1

    All QR Codes linked to Safeshare videos stopped working suddenly

    Eberry15 · 1 · Last reply by Diogo Alves

    Similar to what other people have reported, every single one of the Safeshare videos I have collected as QR codes in a listening center have suddenly stopped working.  When you scan them, they open with a "Whoops! We can't seem to find the page you're looking for" message. They all stopped working sometime over the past few days.  Here is an example: I double checked and the video is still available on Youtube.  Please help and thanks!! 

  • 1

    Subtiltles issue

    frufruOrigami · 1 · Last reply by Diogo Alves


    We write this message in order to ask about an issue with the subtitles: when we submit a video with subtitles in Youtube, this video loses their subtitles in the Safeshare view. We can read subtitles at the 'Create SafeShare' view but, at the end, we can't see them. Is there any possibility about the presence of a bug about this?

    Many thanks

  • 1

    Google slides

    Hayley Dupuy · 2 · Last reply by Hayley Dupuy


    I hadn't used SafeShare in a couple of months and returned today to find that things had changed. Before, it was so easy to create a video then pop it into a Google Slide show for my classroom. Now, I have no idea how to do that. When I copy the link for my video, it won't work in Google.  Can you help?



  • 1

    Black screen

    Christina Abegglen · 1 · Last reply by Jose Proenca

    I'm a tech integrationist for my school and I'm speaking on behave of one of my teachers: While students are watching videos that were put into your site, suddenly their screen will change to this black screen.  Some student's videos worked and then switched to this screen a few minutes into watching. Some students got this screen right from the start. Some never got this screen at all while watching. Are you aware of this issue? Is there a fix for it other than refreshing the site?

    Students where using iPads and scanning QR codes. 

    Thank you!

  • 1

    SafeShare Videos no longer accessible

    Kimberly Marrazzo · 0 · Posted

    I am a teacher and use many SafeShare videos during instruction. Over the past week, all of my SafeShare videos have quit working properly. I receive error messages that say "This site can’t be reached unexpectedly closed the connection." An example of a link that is not working for me is: Please guide me as to what I need to do to resolve this issue so that I have access to safe instructional videos to share with my students.

  • 1

    Safeshare nto working after I saved a ton of links

    S Camp · 4 · Last reply by Jose Proenca

    Help! I am an elementary teacher and I have saved many links on safeshare. I tested them and they worked then during my class when my students clicked on them they all come up with "An Error occurred. Please try again later. Learn more". What makes them work when I test them then go bad when it's time for my students to use them? I'm over a barrel because all my videos in the lesson are safeshare - no plan B. Can you fix it?

    Here are a couple of children's author Mo Willems

    thank you

  • 1

    Vimeo not working

    Albert Zhang · 3 · Last reply by Diogo Alves

    Hey safeshare!

    I'm having fun with APIs for a project, and I came across safeshare after my teacher posted it.

    YouTube is working fine, however, when I put in a vimeo URL I found I got no response. I tried the website, and same thing, no response. not a big deal, but still...

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    No link

    Tim Tharrington · 1 · Last reply by Diogo Alves

    I've pasted a YouTube video, but get no link.  Any thoughts?

  • 1

    SafeShare is not accepting videos today. What's up?

    Togo Toons · 2 · Last reply by Diogo Alves

    Does not work in Chrome, IE or FFox today. It acts like it will begin processing a video but then just stops and nothing ever happens.