Common Problems

  • 1

    Network Connect Lost on iPad

    Cathy Hoose · 0 · Posted

    Cannot get video to play on iPad.  QR code is successfully read, SafeShare loads and then quickly kicks me out with a "Network Connect was lost" error.  This works fine on PC and Smartphone from the same network.

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    Using playlist like a folder

    Lincolnrose · 2 · Last reply by Diogo Alves

    I need to be able to create folders for my videos.  The playlist functionality is not working like a folder... are you going to add folder-type functionality or do I need to cancel this service? Ive used safeshare for years but need to find something that works for my classroom.  I have hundreds of videos and need to sort them by subject and access any video in the folder at any time.  Please advise asap as I will need to cancel this service and find an alternative.  Thank you.

  • 1

    IPad not opening

    Gina Walker · 2 · Last reply by Diogo Alves

    I just purchased a $30 QR packet with books to open on our IPads in my classroom. The reader will read the code but it keeps giving me an Error DateInterval::_construct(): Unknown or bad format() message. What do I do?

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    QR Codes and SafeShare error

    Brittany Kloos · 1 · Last reply by Diogo Alves

    My SafeShare videos are popping up from the QR code but when we hit play to watch it says a 3 minute 57 seconds story is 2 hours and 46 minutes and it won't play. The screen just stays black. I used the same QR scanner on my iPhone and they work, however on our iPads they do not. Any tips or suggestions?

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    QR codes not working: No compatible source was found for this media

    Carole Fischerstrom · 0 · Posted

    Hi - need a bit of help. Previously created safeshare QR codes are not not working. I receive the following message on both my iPad and iPhone: No compatible source was found for this media. A letter X is printed on top of the message. The QR codes worked 2 days ago. Appreciate help with this. 

    Thank you!

  • 1

    Students can't access most SafeShare videos...but can all YouTube ones

    Beth Rogers · 1 · Last reply by Diogo Alves

    I'm a teacher. I have used SafeShare for a long time now. I have several videos in SafeShare on my website for me to show my students AND for them to access at home on their computers. I have had NO problems...until now. Now, only I can access them from my computer. No students can. They are sitting here with their chromebooks...and they all say to log into a Google Apps account and that the video is restricted for almost every video they click on. Same videos my kids in the past years have watched too.  Could it be safety

  • 1

    No sound

    Chris Morin · 3 · Last reply by Diogo Alves

    We are having issues with sound for the videos on a few ipads.   Other apps sound are working just not in the safeshare volume.  We have restarted, hard rebooted, and reloaded the QR scanner app with no success

  • 1

    Chromebook issue

    Michelle Sanchez · 2 · Last reply by Diogo Alves

    I am having an issue when trying to use QR Codes that link to your site on Chromebooks. When the code is scanned in chromebook  it pulls up the safeshare website but it was just a black screen that wouldn’t play the video. So messaged my district tech people and asked them to unblock safeshare or look into the issue. They responded that if we type in ?clean=1 then the video will work. Does your site have issues with Chromebooks and can you help?

  • 1

    Cannot Load Link

    Heidi Smith · 1 · Last reply by Jose Proenca

    Trying to upload a youtube video but it's not working. I haven't had issues in the past but this is the longest video I have tried.  Any help would be appreciated. Thanks

  • 1
    In Progress

    No Media Source Found

    Allison Ruth · 1 · Last reply by Diogo Alves

    I created a large amount of Dr Seuss QR Codes using SafeShare links, and distributed them to hundreds of teachers! Since Thursday, when the codes are scanned it comes up with the error no compatible source found for this media. I am in need of a resolution to this problem as I am getting questioned with no real answer, other than it is because of your website. Please advise me what I can do!

  • 1

    Safeshare is not working on kindles

    Natalie Towle · 1 · Last reply by Diogo Alves

    When we scan the qr code we are getting this message:

    This site can't be reached The connection was reset.

    Try checking the connection.

    I checked the connection to our schools wifi and it is strong on the kindles. 

    We use the kindles for youtube videos of read alouds.

    Thank you

  • 1

    Inappropriate ad attached to video

    Ad about "Safe Sex Facts" was attached to the video I shared with 5-6th graders today about Random Acts of Kindness.  Please help in resolving this matter.

  • 1

    Acting as a proxy

    Ray Phillips · 0 · Posted

    We have teachers that would like to use your site. We have two security questions:

    Does your site violate the YouTube TOS?

    Our tests show that when a student clicks on the YouTube logo in the lower right corner it takes them to full blown YouTube (out of restricted mode) by-passing our filtering almost like a web-based proxy site. Do you have any recommendations on how to stop that?

    Thanks for your assistance. 

  • 1

    Cannot get videos to show in Google Chrome V64 but hear sound ok

    GREG SHELLER · 5 · Last reply by Diogo Alves

    I have tried allowing flash to load the video and I cannot get it to work in Google Chrome. I even tried starting with a fresh machine and loading the latest version of Google Chrome (V64) and cannot get the video to show at all. I do not get any errors, all I get is a black screen where the video is to be. The sound works fine. Do you have any suggestions of what to do?

  • 1

    Video's not playing all the way

    Michelle Sanchez · 1 · Last reply by Jose Proenca

    Hi I am having some issues with some of the links not playing the video all the way through. I am attaching 2 of the links I have found thus far. It plays half way through and then prompts you to start the story over again. Can you please let me know what I can do to correct this issue?

  • 1

    when i put in the url in my url it doesn't show me the video,it just loads for a second and then it stops

    joey johnson · 1 · Last reply by Diogo Alves

    when i put in the url in  y url it doesn't show me the video, it just loads for a second and then it stops

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  • 1

    Education Pricing Form Not Loading

    Earl Whittemore · 1 · Last reply by Diogo Alves

    When I tried to sign up for education pricing, the form didn't load.

  • 1

    Problem with Hide Buttons feature

    Lisa Zimar · 2 · Last reply by Lisa Zimar

    The Hide All Buttons feature is not seeming to work.  When the safe share is generated and you play the video there is a direct link back to youtube below the video?  I loved using this tool to keep my students from getting to youtube so easily :-(  Can this be fixed? Thank you!

  • 1

    Some links can't be found.

    Amadi Pinkney · 1 · Last reply by Diogo Alves

    One time I typed in a link, SafeShare couldn't find it. Somebody help me!