Common Problems

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    Solved

    It is not working

    Joan · 1 · Last reply by Jose Proenca

    It starts to create a link, but then stops.  It also does not play links that have been made.

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    Acknowledged

    Video's not playing on iPads - through Content Filter

    Colleen Eagen · 2 · Last reply by Colleen Eagen

    I have a teacher trying using to Safeshare.tv videos with her students - they are using a QR reader to launch the videos from ipads and all they get is a black screen. Youtube is blocked by the content filter - is there a way around this ? 

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    Solved

    Links to videos are not being created.

    Jessica Miller · 1 · Last reply by Jose Proenca

    Video links are not being created once YouTube  link is pasted into the box.

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    Safeshare not loading.

    I have found a very annoying problem where going to my Safeshares or generating them doesn't work. I usually have to reload the page about 5 times before it loads. PLEASE FIX THIS!!!

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    SafeSearches' URLs are not working

    Mark Storck · 1 · Last reply by Jose Proenca

    None of the URLs I've created in the past to show videos on SafeSearch are working today.  When I go to submit a new one, paste the YouTube URL, nothing happens.  

     

    Thanks

    Mark

     

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    API truncates the multibyte characters in title creating Incorrect string values

    Manzoor Wani · 1 · Last reply by Manzoor Wani

    Hi,

    Today I was trying to create a safeshare link for a YouTube video with ID bPc_TfGOGkg using the API, but I got this error

    https://snag.gy/tk3smC.jpg

    Since it says

    it looks like it's due to the title being unusually truncated without taking care of the multibyte characters resulting in incorrect strings.

    I tried using safeshare.tv directly (non API), but it did not create the link for this video.

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    Acknowledged

    Inappropriate ads

    Becky · 1 · Last reply by Diogo Alves

    Hello,  When we have been clicking on links that have always worked well we are not getting inappropriate ads before them.  I use safeshare in my classroom because I know my students will not be exposed to anything I have not personally previewed and approved for my kindergarten students.   How are planning to fix this issue?   Thank you for your time and attention. 

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    Issues with Time length bar

    Genevieve Yoder · 0 · Posted

    I have been having problems with changing the length of the video.  I slide the bar to the time I want and press submit and it plays the full video in the new link...

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    Acknowledged

    Problem with links generated via API

    Manzoor Wani · 2 · Last reply by Manzoor Wani

    I have recently seen a weird behaviour from the links generated via API. The videos in those links are not being played in safeshare window. But when I generate the link from the website (non API), it woks perfectly. The two links as an example are with the safeshare ids as ss57b6ac6732d59 and ss58659ca94baf8 generated on 2016-08-19 6:52:29 (UTC) and 2017-01-05 14:59:52 (UTC) respectively, as per my database records. I record the generated links so as not to overload the API over and over again. Can you please tell me what is the issue?

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    QR CODES MEGA BUNDLE for 248 Stories in your Listening Stations: ALL YEAR

    Rebecca Donnell · 2 · Last reply by Karen Harris

    I purchase this from teachers pay teachers for $40.00. Now they are not working. Could you please get this fixed ASAP. If this cant be fixed I would like to have a refund.

     Let me know : rdonnell@wfisd.net

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    Solved

    Embed coding

    Eric Piepenburg · 1 · Last reply by Diogo Alves

    I'm hoping you can change your website embed coding to utilize the HTTPS version of YouTube. I've tested using an HTTPS link, and it still embeds the video using the HTTP version.

    The reason I ask this, a lot of school who utilize Google Apps for Education have gone to a restricted/approval mode for students browsing to YouTube. This restricted mode re-directs the student to the HTTPS version of YouTube. However with your embedded code using the HTTP version regardless of what was entered, the automatic re-direction cannot occur and therefore the students cannot view the videos.

    This issue will

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    cropping

    Stephanie Hall · 1 · Last reply by Diogo Alves

    I used SafeShare to crop a video to be shown to children.  I generated the SafeShare version.  Once played back, the cropping disappeared.

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    Solved

    Invalid URL Error

    tracy steffan · 5 · Last reply by tracy steffan

    Safeshare is not generating an url for my youtube video. I get the error messge invalid URL?? I tried on my ipad and desktop PC and get "invalid URL" error on both. What changed between last week and today? I last used it last friday.

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    you tube clips not able to create

    Robin St. Arnauld · 3 · Last reply by Diogo Alves

    Hi,

    I am a teacher and am copying links from you tube and putting it in safeshare.  I have been doing this for months and it has worked fine, but now nothing I put into safeshare will work.  Is there something I can do?

    thank you,

    Robin St. Arnauld

    rstarnauld@portageps.org

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    QR codes not working

    Luv2harp · 2 · Last reply by Diogo Alves

    I have a lot of QRs that direct through safeshare. I've had issues a few times in the past few years where they have all stopped working and they eventually (an hour or even a day or two later) start working. This is different. It seems it is mostly older QR codes. Only about 90% of those are working. The codes that were created more recently all work. It gives me this 404 message of "Unable to load this YT video (link) Please check and try again. One time I did get a message of safeshare not working so I

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    Solved

    Speed Guide to Short Division

    Ginny Steele · 2 · Last reply by Diogo Alves

    Hi SafeShare community.

    I have an issue. I spent ages making my Speed Guide to Short Division, which I just saw is on SafeShare. I am an occasional teacher in Canada, and I don't make a lot of money. I have monetized this film on YouTube and while I can tell you it is NOT lucrative, I am really enjoying seeing how many people find my film useful.

    I am happy, of course, that you think my video is good enough to put up here, but I would rather have been asked for my permission first, and I wasn't. If people download it

  • 0
    Acknowledged

    Students can't access most SafeShare videos...but can all YouTube ones

    Beth Rogers · 1 · Last reply by Diogo Alves

    I'm a teacher. I have used SafeShare for a long time now. I have several videos in SafeShare on my website for me to show my students AND for them to access at home on their computers. I have had NO problems...until now. Now, only I can access them from my computer. No students can. They are sitting here with their chromebooks...and they all say to log into a Google Apps account and that the video is restricted for almost every video they click on. Same videos my kids in the past years have watched too.  Could it be safety

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    Solved

    Have a problem? Please share it with us and we will do our best to solve it!

    Ken DV · 2 · Last reply by Diogo Alves
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.
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    Solved

    Links won't open

    Karen Nellis · 3 · Last reply by Karen Nellis

    Last night, I set up my classroom website with SafeShare links. Everything worked great. This morning I used them at school, and they still worked great.  Then, in my afternoon session, the links no longer worked. Each link came up with an error message and wouldn't open.  This is a big problem when using YouTube video with 3 and 4 year olds! Please provide suggestions for a fix.

    Thank you.