Common Problems

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    iPads scan to white screen

    Danette Hickey · 1 · Last reply by Diogo Alves

    When we try to use our iPads to read a QR Code, only a blank screen comes up. Our tech department has determined that the site is being blocked due to web proxy content. How can we fix this issue?

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    This video is restricted from being viewed on this domain.

    Ben · 2 · Last reply by Jotrui707

    I am getting this error message for all of my safe share videos this afternoon.  Earlier today, they were working fine in my class.  This is a valuable site and, as a teacher, I really rely on it to show videos in a safer way -- but the inconsistency in service is a problem.  

    Here are 2 of the video links that are not working now:

    I already tried the "?clean=1" fix -- but no luck.  

    Any idea why this happened and how to fix it?

    Thank you.

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    QR Codes not playing video on iPads

    Jennifer Moore · 3 · Last reply by Diogo Alves

    Here is an example of one of the links that will not open on iPads. It opens on Macbooks and iPhones, but not iPads.


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    Video is restricted from viewing in this domain issue

    Sara Malchow  · 1 · Last reply by Diogo Alves

    Hi there, I just uploaded a couple of Mother's Day videos that our first graders created and when I enter the url, I can see the cover image but as soon as I click play, I get a black screen that says "This video is restricted from being viewed in this domain" Any assistance would be greatly appreciated. This is happening with both videos that I have uploaded in the past several days. Here is the link to one of them. I also tried adding the "?clean=1" to the end of the url which also did not work

    Thanks for

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    Video isn't cropping

    Mary Ellen Davies · 1 · Last reply by Diogo Alves


    I've tried to crop a video using your website but, when I hit submit, the video is not cropped at all.  I've tried this with multiple videos.  Is there an issue with your website right now?

    Thank you,
    Mary Ellen Davies

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    Network Connect Lost on iPad

    Cathy Hoose · 0 · Posted

    Cannot get video to play on iPad.  QR code is successfully read, SafeShare loads and then quickly kicks me out with a "Network Connect was lost" error.  This works fine on PC and Smartphone from the same network.

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    Using playlist like a folder

    Lincolnrose · 2 · Last reply by Diogo Alves

    I need to be able to create folders for my videos.  The playlist functionality is not working like a folder... are you going to add folder-type functionality or do I need to cancel this service? Ive used safeshare for years but need to find something that works for my classroom.  I have hundreds of videos and need to sort them by subject and access any video in the folder at any time.  Please advise asap as I will need to cancel this service and find an alternative.  Thank you.

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    IPad not opening

    Gina Walker · 2 · Last reply by Diogo Alves

    I just purchased a $30 QR packet with books to open on our IPads in my classroom. The reader will read the code but it keeps giving me an Error DateInterval::_construct(): Unknown or bad format() message. What do I do?

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    QR Codes and SafeShare error

    Brittany Kloos · 1 · Last reply by Diogo Alves

    My SafeShare videos are popping up from the QR code but when we hit play to watch it says a 3 minute 57 seconds story is 2 hours and 46 minutes and it won't play. The screen just stays black. I used the same QR scanner on my iPhone and they work, however on our iPads they do not. Any tips or suggestions?

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    No sound

    Chris Morin · 3 · Last reply by Diogo Alves

    We are having issues with sound for the videos on a few ipads.   Other apps sound are working just not in the safeshare volume.  We have restarted, hard rebooted, and reloaded the QR scanner app with no success

  • 1

    Only opening to my sign in page and not directly to a video

    Jennifer Colsey · 1 · Last reply by Diogo Alves

    I love your website and was making some safeshare video links with QR codes for my students to use.  A few weeks ago it was working fine... before I had to sign in and create an account.  Now that I did create an account, all the QR code links take them to the sign in page.  I DO NOT WANT MY KINDERGARTNERS signing into my page... I just want them to see the video.   Is there another way that I can create them without signing in?

    J Colsey

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    Chromebook issue

    Michelle Sanchez · 2 · Last reply by Diogo Alves

    I am having an issue when trying to use QR Codes that link to your site on Chromebooks. When the code is scanned in chromebook  it pulls up the safeshare website but it was just a black screen that wouldn’t play the video. So messaged my district tech people and asked them to unblock safeshare or look into the issue. They responded that if we type in ?clean=1 then the video will work. Does your site have issues with Chromebooks and can you help?

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    Cannot Load Link

    Heidi Smith · 1 · Last reply by Jose Proenca

    Trying to upload a youtube video but it's not working. I haven't had issues in the past but this is the longest video I have tried.  Any help would be appreciated. Thanks

  • 1

    Inappropriate ad attached to video

    Ad about "Safe Sex Facts" was attached to the video I shared with 5-6th graders today about Random Acts of Kindness.  Please help in resolving this matter.

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    Acting as a proxy

    Ray Phillips · 0 · Posted

    We have teachers that would like to use your site. We have two security questions:

    Does your site violate the YouTube TOS?

    Our tests show that when a student clicks on the YouTube logo in the lower right corner it takes them to full blown YouTube (out of restricted mode) by-passing our filtering almost like a web-based proxy site. Do you have any recommendations on how to stop that?

    Thanks for your assistance. 

  • 1

    Video's not playing all the way

    Michelle Sanchez · 1 · Last reply by Jose Proenca

    Hi I am having some issues with some of the links not playing the video all the way through. I am attaching 2 of the links I have found thus far. It plays half way through and then prompts you to start the story over again. Can you please let me know what I can do to correct this issue?

  • 1

    when i put in the url in my url it doesn't show me the video,it just loads for a second and then it stops

    joey johnson · 1 · Last reply by Diogo Alves

    when i put in the url in  y url it doesn't show me the video, it just loads for a second and then it stops

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    Problem with Hide Buttons feature

    Lisa Zimar · 2 · Last reply by Lisa Zimar

    The Hide All Buttons feature is not seeming to work.  When the safe share is generated and you play the video there is a direct link back to youtube below the video?  I loved using this tool to keep my students from getting to youtube so easily :-(  Can this be fixed? Thank you!

  • 1

    Some links can't be found.

    Amadi Pinkney · 1 · Last reply by Diogo Alves

    One time I typed in a link, SafeShare couldn't find it. Somebody help me!