Common Problems

  • 1

    Network Connect Lost on iPad

    Cathy Hoose · 0 · Posted

    Cannot get video to play on iPad.  QR code is successfully read, SafeShare loads and then quickly kicks me out with a "Network Connect was lost" error.  This works fine on PC and Smartphone from the same network.

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    IPad not opening

    Gina Walker · 2 · Last reply by Diogo Alves

    I just purchased a $30 QR packet with books to open on our IPads in my classroom. The reader will read the code but it keeps giving me an Error DateInterval::_construct(): Unknown or bad format() message. What do I do?

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    QR Codes and SafeShare error

    Brittany Kloos · 1 · Last reply by Diogo Alves

    My SafeShare videos are popping up from the QR code but when we hit play to watch it says a 3 minute 57 seconds story is 2 hours and 46 minutes and it won't play. The screen just stays black. I used the same QR scanner on my iPhone and they work, however on our iPads they do not. Any tips or suggestions?

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    No sound

    Chris Morin · 3 · Last reply by Diogo Alves

    We are having issues with sound for the videos on a few ipads.   Other apps sound are working just not in the safeshare volume.  We have restarted, hard rebooted, and reloaded the QR scanner app with no success

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    Only opening to my sign in page and not directly to a video

    Jennifer Colsey · 1 · Last reply by Diogo Alves

    I love your website and was making some safeshare video links with QR codes for my students to use.  A few weeks ago it was working fine... before I had to sign in and create an account.  Now that I did create an account, all the QR code links take them to the sign in page.  I DO NOT WANT MY KINDERGARTNERS signing into my page... I just want them to see the video.   Is there another way that I can create them without signing in?

    J Colsey

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    Chromebook issue

    Michelle Sanchez · 2 · Last reply by Diogo Alves

    I am having an issue when trying to use QR Codes that link to your site on Chromebooks. When the code is scanned in chromebook  it pulls up the safeshare website but it was just a black screen that wouldn’t play the video. So messaged my district tech people and asked them to unblock safeshare or look into the issue. They responded that if we type in ?clean=1 then the video will work. Does your site have issues with Chromebooks and can you help?

  • 1

    Cannot Load Link

    Heidi Smith · 1 · Last reply by Jose Proenca

    Trying to upload a youtube video but it's not working. I haven't had issues in the past but this is the longest video I have tried.  Any help would be appreciated. Thanks

  • 1

    Inappropriate ad attached to video

    Ad about "Safe Sex Facts" was attached to the video I shared with 5-6th graders today about Random Acts of Kindness.  Please help in resolving this matter.

  • 1

    Acting as a proxy

    Ray Phillips · 0 · Posted

    We have teachers that would like to use your site. We have two security questions:

    Does your site violate the YouTube TOS?

    Our tests show that when a student clicks on the YouTube logo in the lower right corner it takes them to full blown YouTube (out of restricted mode) by-passing our filtering almost like a web-based proxy site. Do you have any recommendations on how to stop that?

    Thanks for your assistance. 

  • 1

    Video's not playing all the way

    Michelle Sanchez · 1 · Last reply by Jose Proenca

    Hi I am having some issues with some of the links not playing the video all the way through. I am attaching 2 of the links I have found thus far. It plays half way through and then prompts you to start the story over again. Can you please let me know what I can do to correct this issue?

  • 1

    when i put in the url in my url it doesn't show me the video,it just loads for a second and then it stops

    joey johnson · 1 · Last reply by Diogo Alves

    when i put in the url in  y url it doesn't show me the video, it just loads for a second and then it stops

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    Problem with Hide Buttons feature

    Lisa Zimar · 2 · Last reply by Lisa Zimar

    The Hide All Buttons feature is not seeming to work.  When the safe share is generated and you play the video there is a direct link back to youtube below the video?  I loved using this tool to keep my students from getting to youtube so easily :-(  Can this be fixed? Thank you!

  • 1

    Videos don't play in HD anymore

    Janet Simpson · 1 · Last reply by Diogo Alves

    Ever since there was that message about some videos not playing a few days ago, the video player hasn't been the same. I can still watch videos, however it used to automatically play them in HD quality and now it doesn't (and I don't see any way to change it). I've tested this with multiple videos and it is the same problem so I know it isn't a particular video's problem either. I'm on iPad btw. Is there any way to go back to the old style video player?

    I tried to put a screen shot of what the new

  • 1

    Network connection lost - iPad (using QR codes)

    jocelyn · 1 · Last reply by Diogo Alves

    Hi - I've used this before with QR codes and it's not working anymore. It successfully scans the QR code, show's the video image and then says "The network connection was lost". Any help? I've spent a lot of time/money on my QR codes and can't use them at all. It doesn't work on my iPhone either.

  • 1

    Bottoms of videos are cut off

    Emily · 1 · Last reply by Diogo Alves

    Some of my videos in Safe Share are being cut off at the bottom. I can't see the time bar at the bottom to see how much time as elapsed. Not all videos are doing this, only some. Please let me know if there is something I can do to fix this.

    Here is one of the links where it is cutting off the bottom.

    Thanks for your help!

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    Video unknown or bad format

    Aclarke · 1 · Last reply by Aclarke

    I have been using SafeShare to give safe YouTube videos to my students in QR Codes.  I have some that are no longer working.  When I scan the code to get to the video it says "DateInterval::_construct():Unknown or bad format ()


    I am going to do this again but wanted to share this with you and see if this is something that you can fix.

    I really do love your site!

    Amanda Clarke

  • 1

    Link won't generate

    Avaughan2 · 0 · Posted

    Trying to create a SafeShare link for the following Youtube video:

    The video comes up with the description and a green check mark in the bottom right hand corner of the screen but no link is generated.

  • 1

    SafeShare not working

    Dan Unser · 3 · Last reply by Dan Unser

    I am writing on behave of one of my teachers who has purchased the QR Scanner codes for Audio Books.  The teacher has issued complaints suggesting the network, and or iPads are not working because for the most part, the video just spins with long pauses instead of playing seamlessly.  My team has investigated thoroughly and have determined the issue appears to be originating with the use of itself.  

      For comparison, we can load the same video in YouTube (going to youtube directly and searching for the book/video via the title) and it will play just fine,