Common Problems

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    Problem with Hide Buttons feature

    Lisa Zimar · 2 · Last reply by Lisa Zimar

    The Hide All Buttons feature is not seeming to work.  When the safe share is generated and you play the video there is a direct link back to youtube below the video?  I loved using this tool to keep my students from getting to youtube so easily :-(  Can this be fixed? Thank you!

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    Videos don't play in HD anymore

    Janet Simpson · 1 · Last reply by Diogo Alves

    Ever since there was that message about some videos not playing a few days ago, the video player hasn't been the same. I can still watch videos, however it used to automatically play them in HD quality and now it doesn't (and I don't see any way to change it). I've tested this with multiple videos and it is the same problem so I know it isn't a particular video's problem either. I'm on iPad btw. Is there any way to go back to the old style video player?

    I tried to put a screen shot of what the new

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    Bottoms of videos are cut off

    Emily · 1 · Last reply by Diogo Alves

    Some of my videos in Safe Share are being cut off at the bottom. I can't see the time bar at the bottom to see how much time as elapsed. Not all videos are doing this, only some. Please let me know if there is something I can do to fix this.

    Here is one of the links where it is cutting off the bottom.

    http://safeshare.tv/v/ss575dca377eb9e

    Thanks for your help!

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    Video unknown or bad format

    Aclarke · 1 · Last reply by Aclarke

    I have been using SafeShare to give safe YouTube videos to my students in QR Codes.  I have some that are no longer working.  When I scan the code to get to the video it says "DateInterval::_construct():Unknown or bad format ()

     

    I am going to do this again but wanted to share this with you and see if this is something that you can fix.

    I really do love your site!

    Amanda Clarke

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    SafeShare not working

    Dan Unser · 3 · Last reply by Dan Unser

    I am writing on behave of one of my teachers who has purchased the QR Scanner codes for Audio Books.  The teacher has issued complaints suggesting the network, and or iPads are not working because for the most part, the video just spins with long pauses instead of playing seamlessly.  My team has investigated thoroughly and have determined the issue appears to be originating with the use of Safeshare.tv itself.  

      For comparison, we can load the same video in YouTube (going to youtube directly and searching for the book/video via the title) and it will play just fine,
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    The new look came with a glitch.

    Jessica Moore · 2 · Last reply by Diogo Alves

     I cannot use the website to safely share a video. Please fix as soon as possible, and I shall write a lovely praise! The service you offer is needed! Thank you!

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    Save Media feature does not seem to be working...

    Karen Harris · 0 · Posted

    Following the usual way I do this.... I get an error message and/or a timed out message when trying to download a video.

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    All QR Codes linked to Safeshare videos stopped working suddenly

    Eberry15 · 0 · Posted

    Similar to what other people have reported, every single one of the Safeshare videos I have collected as QR codes in a listening center have suddenly stopped working.  When you scan them, they open with a "Whoops! We can't seem to find the page you're looking for" message. They all stopped working sometime over the past few days.  Here is an example: http://safeshare.tv/w/OlqdgaCrHr I double checked and the video is still available on Youtube.  Please help and thanks!! 

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    Subtiltles issue

    frufruOrigami · 1 · Last reply by Diogo Alves

    Hello,

    We write this message in order to ask about an issue with the subtitles: when we submit a video with subtitles in Youtube, this video loses their subtitles in the Safeshare view. We can read subtitles at the 'Create SafeShare' view but, at the end, we can't see them. Is there any possibility about the presence of a bug about this?

    Many thanks

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    Black screen

    Christina Abegglen · 1 · Last reply by Jose Proenca

    I'm a tech integrationist for my school and I'm speaking on behave of one of my teachers: While students are watching videos that were put into your site, suddenly their screen will change to this black screen.  Some student's videos worked and then switched to this screen a few minutes into watching. Some students got this screen right from the start. Some never got this screen at all while watching. Are you aware of this issue? Is there a fix for it other than refreshing the site?

    Students where using iPads and scanning QR codes. 

    Thank you!

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    Safeshare nto working after I saved a ton of links

    S Camp · 4 · Last reply by Jose Proenca

    Help! I am an elementary teacher and I have saved many links on safeshare. I tested them and they worked then during my class when my students clicked on them they all come up with "An Error occurred. Please try again later. Learn more". What makes them work when I test them then go bad when it's time for my students to use them? I'm over a barrel because all my videos in the lesson are safeshare - no plan B. Can you fix it?

    Here are a couple of children's author Mo Willems

    http://safeshare.tv/v/ss5624e9d02a8d1

    http://safeshare.tv/v/ss5624e1e3c0641

    thank you

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    Vimeo not working

    Albert Zhang · 3 · Last reply by Diogo Alves

    Hey safeshare!

    I'm having fun with APIs for a project, and I came across safeshare after my teacher posted it.

    YouTube is working fine, however, when I put in a vimeo URL I found I got no response. I tried the website, and same thing, no response. not a big deal, but still...

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    No link

    Tim Tharrington · 1 · Last reply by Diogo Alves

    I've pasted a YouTube video, but get no link.  Any thoughts?

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    SafeShare is not accepting videos today. What's up?

    Togo Toons · 2 · Last reply by Diogo Alves

    Does not work in Chrome, IE or FFox today. It acts like it will begin processing a video but then just stops and nothing ever happens.

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    Unable to open existing/generate new Safe Link

    Tom Jesse · 1 · Last reply by Tom Jesse

    When I attempt to open a safe link, the video does not launch:

    http://safeshare.tv/v/ss57183ad35564f

    I thought it might be a bad link, so I tried to create a new on with a video I've used before.  On the SafeShare.tv page, after I paste in the youtube address, the screen "works" (Spirally icon flashes) but the screen does not update to include the "submit"  button.

    I've tried using both Chrome and Firefox browsers with the same result.

    Suggestions?

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    Links not opening

    Shannon · 2 · Last reply by Shannon

    On my Symbaloo, it seems all my links made with SafeShareTV are not working- they do not open.  The same problem is happening when I view Symbaloo pages created by other people- their SafeShareTV links won't open either.  I have tried in both Firefox and Chrome.  Here are some examples of links not opening:

    safeshare.tv/w/gFFEpjmMJS

    safeshare.tv/w/ss562e79321da8c

    safeshare.tv/w/sMZusDJvUq

    safeshare.tv/w/cOduMdSPjp

    Thank you for your help!

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    It is not working

    Joan · 1 · Last reply by Jose Proenca

    It starts to create a link, but then stops.  It also does not play links that have been made.

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    Video's not playing on iPads - through Content Filter

    Colleen Eagen · 2 · Last reply by Colleen Eagen

    I have a teacher trying using to Safeshare.tv videos with her students - they are using a QR reader to launch the videos from ipads and all they get is a black screen. Youtube is blocked by the content filter - is there a way around this ?