Common Problems

  • 19
    Solved

    doesn't work!!

    Desiraye Pulizzi · 6 · Last reply by Diogo Alves

    Now that SafeShare.TV has this 'new look' as of today, it doesn't work.  It was working fine this morning, with the old look.  When you put a youtube address in and press generate SafeShare link, nothing happens :(

  • 13
    Solved

    Where's my link?

    Melissa Schantz · 2 · Last reply by Diogo Alves

    I click to generate the link, but nothing is showing up. 

  • 7
    Solved

    Safeshare not opening on mobile devices properly

    Michelle Sanchez · 9 · Last reply by Diogo Alves

    Hi I am having an issue with my QR Codes not opening on mobile devices properly. The link works but when you hit play the video is not playing you can only hear the audio.

    I need to what to do to fix this issue. Thank you for your response.

  • 5
    Solved

    Inappropriate video

    Heidi finley · 1 · Last reply by Diogo Alves

    I opened up to make a safeshare video for my 5th grade students and the video on the front page was about how to make your penis big. I feel that this is extremely inappropriate and should not appear on your opening page. 

  • 4
    Solved

    Can't get URL to convert

    Leah Huntley · 1 · Last reply by Diogo Alves

    Hi There!

    I can't figure out how to get my You Tube video to convert to Safe Share.  

    I am sure it is something super simple.  This is just a test video.  I plan to use Safe Share with my kindergarten class this year.

     

    Thanks,

    Leah

  • 4

    this video is restricted from being viewed on this domain

    Matt · 4 · Last reply by Rick Rwbarnes

    Every old video that I have and every new video I create, I get the same problem......

     

    this video is restricted from being viewed on this domain

     

    Please advise.

  • 4

    Safe Share Not Working

    Mary Riebe · 1 · Last reply by JACOB REYNOLDS

    Help!!! I am a teacher who absolutely loves using Safe Share. I've tried all morning and can't get it to work. Are you all experiences difficulty or is it an issue on my end? 

    Thank you for your help. 

     

    Elizabeth

  • 3
    Acknowledged

    Video not loading on ipads

    Karen Cheatwood · 3 · Last reply by Shelly Siebels

    I am having trouble getting videos to play on our ipads. I can get the links to play on laptops, but when the QR is scanned it does go to the webpage for the story but does not play. I have tried multiple QR codes with the same result. The video screen is black and does not show a play button. I am not sure if there have been some changes made but, the links were working the week of November 14th, but not now.

    Any help would be appreciated.

    Karen Cheatwood 

    Technology Integration Coach 

    MSD of Warren County 

  • 3
    Solved

    Safeshare will not convert this YouTube video that I made

    Nancy Williams · 2 · Last reply by Diogo Alves

    Safeshare keeps telling me that it cannot convert this video that i just uploaded.  I uploaded one an hour ago with no problem.  Help!    

     

    https://www.youtube.com/watch?v=XyFbzKom6Ps&feature=youtu.be

  • 3
    In Progress

    Blank Video Thumbnail in Google Classroom

    Michael Jokisch · 3 · Last reply by Diogo Alves

    I am encountering a problem when posting link a video from SafeShare to my Google Classroom.

    In Google Classroom I am creating a new announcement and attaching the link from SafeShare. When it posts to my classroom page, the thumbnail of the video is just a black screen with text and not a static image of the beginning of the video. 

    I am working with younger students and not having the thumbnail is a challenge. I would greatly appreciate any help you can provide with this issue.

    Thanks,

    Mike

  • 2

    Embedded SafeShare Expires?

    Casey Stansifer · 1 · Last reply by Diogo Alves

    Hello.  I embedded a SafeShare video to a content page in Canvas by using an embed code from YouTube and replacing the YouTube URL with the Safeshare URL.  The video works great for a day or so.  After that time, the video playback feature disappears.  The embed code is still visible in the Rich Content editor in Canvas, but the video won't show up on the page.  Do SafeShare videos expire?  Thanks for your help!

    -Casey

  • 2

    All YouTube videos blocked via safeshare

    Hannah · 7 · Last reply by Diogo Alves

    This seems to be a recent development (this certainly worked last week) but I am now getting every single YouTube safeshare video appearing with an error message: 'This video is restricted from being viewed on this domain.'

    Is YouTube restricting the use of Safeshare?

  • 2
    Solved

    Unable to generate safe links.

    Kimberly Marlow · 3 · Last reply by Kimberly Marlow

    I have used the site over a dozen times the last few weeks and this morning it won't generate a safe link.  I have tried Chrome and Safari.  I have also been refreshing the window.  Time doesn't seem to resolve the issue either...I've been making an attempt to generate the link for over three hours.  

  • 2

    restricted domain

    Jack · 1 · Last reply by Diogo Alves

    I'm not sure if my problem went through already or not.  I have several links that aren't working and that worked yesterday.  I haven't checked all of them but I've checked quite a few and they all say "This video is restricted from being viewed on this domain".  Is that an issue with my firewall or with SafeShare?

  • 2
    Solved
  • 2
    Solved

    Help! I am a teacher who uses your website all the time. Safeshare is not working!

    April Sorensen · 2 · Last reply by Diogo Alves

    Help! I am a teacher who uses your website all the time. Safeshare is not working!

  • 2

    safeshare link works but when you hit play the video is not playing you can only hear the audio.

    Paula Waddle · 1 · Last reply by Diogo Alves

    The safeshare link works but when you hit play, the video is not playing you can only hear the audio.

    I am on my Desktop. I have teachers emailing me with the same problem.  

  • 2

    Only opening to my sign in page and not directly to a video

    Jennifer Colsey · 1 · Last reply by Diogo Alves

    I love your website and was making some safeshare video links with QR codes for my students to use.  A few weeks ago it was working fine... before I had to sign in and create an account.  Now that I did create an account, all the QR code links take them to the sign in page.  I DO NOT WANT MY KINDERGARTNERS signing into my page... I just want them to see the video.   Is there another way that I can create them without signing in?

    J Colsey

  • 2
    Solved

    SafeShare videos suspended that shouldn't be

    Dgoetjen · 1 · Last reply by Dgoetjen

    I have several SafeShare videos linked on my educational guide pages:

    http://libguides.bernardsboe.com/c.php?g=701048&p=4974486

    http://libguides.bernardsboe.com/c.php?g=701048&p=4974490

    http://libguides.bernardsboe.com/c.php?g=701048&p=4974494

    http://libguides.bernardsboe.com/c.php?g=701048&p=4974499

    that have been suspended.  I need these for teaching purposes on FRIDAY FEB 1 and they shouldn't have been suspended. Can you please unsuspend them before Friday so I can use them in my teaching?

    Please respond and let me know if this can't be done so that I can figure out another way to present my material.

    Thank you

    Deb Goetjen

  • 2

    404 Error

    Nichole Oothoudt · 2 · Last reply by Diogo Alves

    Hello!  I am a teacher who has used  your site for the past couple of years.  Today, the videos I have previously used in my classroom are showing the 404 error.  Any ideas of how to resolve this issue?  Here is a sample link that is not working: https://safeshare.tv/x/ss587e1126f3fb7

    I appreciate your time and assistance!

    Thank you!