New Topics

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    Stephanie Hall · 1 reply · Last reply by Diogo Alves

    I used SafeShare to crop a video to be shown to children.  I generated the SafeShare version.  Once played back, the cropping disappeared.

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    Save Media feature does not seem to be working...

    Karen Harris · 0 replies · Posted

    Following the usual way I do this.... I get an error message and/or a timed out message when trying to download a video.

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    closed captioning not converting from youtube to SafeShare

    Matt Mathews · 0 replies · Posted

    The closed captioning feature is not working after conversion from youtube to SafeShare. What's the procedure to enable CC on the copied Safe Share video? The youtube videos in question have a functioning closed captioning feature. It doesn't seem to copy over to the SafeShare copy, though. As mentioned previously, CC is a valuable learning tool.   Thanks. 

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    SafeShare link not playing on iPads

    nathaniel howard · 1 reply · Last reply by Diogo Alves


    A teacher I work with has been unable to get the following link to play on her students' iPads:

    It plays normally on our MacBooks and it played fine on my iPhone, however the iPads will load up the SafeShare video player, but the video itself will not start after clicking the play button and will just sit at a black screen.

    The iPads being used are Airs running iOS 10.2, and the video link has been tested in Chrome and in Safari with the same results.

    Thanks for your assistance!


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    Video links open viewer window but video won't load.

    I am trying to solve a issues affecting some of our 3rd graders ability to view SafeShare videos.  This problem  only started to occur last week.  The students have iPad Airs running 10.3.2.  When the students click on the URL link the teacher has shared out to them, they get to a viewer, sometimes it looks like it's trying to load, but then just sits there.  I have tried hard reboots, updating the app through which they share the links (Schoology) and even tried appending the "?clean=1" though our filters do not block Youtube.  Here is one of the videos

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    blank screen with sad face image?

    williamst · 2 replies · Last reply by Diogo Alves

    Been using safe share for year, today when my students clicked on the video link, they got the safe share viewing window, but inside the viewing screen which was white, there was a small thumbnail image a document symbol (looks like a piece of paper with the right corner folded) with a "sad face" in it.

    Went back and tried some video links that were working last week and same issue. We also tried different browsers with no success.

    We tried a students phone and the video worked.

    These are school issued laptops that run through our school server.


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    Movie Link

    Bret Vendrick · 2 replies · Last reply by Diogo Alves

    To whom it may concern,

    I'm a teacher and I showed a movie on Decision making called Gifted Hands.  I've shown it on safeshare in the past but this morning it didn't work.  Here is the link:




  • liked it

    Arturo Morales · 0 replies · Posted

    Useful ideas. Helpful.

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    is there a way to create/save a safeshare play list?

    Mjm Mjm · 2 replies · Last reply by Mjm Mjm

    2 use cases:

    1. Parents could create a library of videos ok for their kids.

    2. For elderly who are overwhelmed/confused navigating most sites.  I would love to create a library (playlist) of videos for mother in law that she could access whenever she likes - she would like the simplicity of this site.

    thanks for what you have created!


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    Link Error

    Amanda Bahmer · 0 replies · Posted

    All of my classroom videos are coming up " unexpectedly closed the connection." What do I do??? I see others have reported the same issue. Is there something I need to do to help correct the problem?

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    Black screen

    Lisa Belknap · 0 replies · Posted

    I am getting a black screen when I use my iPads to open a video using QR code reader.  These QR codes  have worked for me all year but I'm not sure why they are not now.  It appears as if the safeshare site is opening but the video box is just black.  Please advise, I am a teacher and use the QR codes to share videos and other information with my students because of how safe and independent it is.  


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    Error message

    Jennifer Wright · 1 reply · Last reply by Diogo Alves

    I am trying to make a clip of a song on Youtube and it will let me shorten the song but when I try to make the video I keep getting this message from SafeShare : unexpectedly closed the connection.

    Can you help?

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    you tube clips not able to create


    I am a teacher and am copying links from you tube and putting it in safeshare.  I have been doing this for months and it has worked fine, but now nothing I put into safeshare will work.  Is there something I can do?

    thank you,

    Robin St. Arnauld

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    Link HELP!!!!!

    Gabriela Fulgencio · 1 reply · Last reply by Diogo Alves

    Hello. Two weeks ago, I saved a bunch of safeshare links into a file. This morning when I went to click on the links, every link took me to the safeshare page and said " unexpectedly closed the connection". I am running a talent show this Friday morning and was hoping to have this problem resolved. What could be wrong?

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    Videos don't play in HD anymore

    Janet Simpson · 1 reply · Last reply by Diogo Alves

    Ever since there was that message about some videos not playing a few days ago, the video player hasn't been the same. I can still watch videos, however it used to automatically play them in HD quality and now it doesn't (and I don't see any way to change it). I've tested this with multiple videos and it is the same problem so I know it isn't a particular video's problem either. I'm on iPad btw. Is there any way to go back to the old style video player?

    I tried to put a screen shot of what the new

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    Why is the screen blank

    Big boy · 5 replies · Last reply by Diogo Alves

    I tried to use safe share but every time i have the video in safe share and then it loads it goes to the screen you watch videos but the screen to watch videos is just a white screen with no play button or nothing


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    Youtube no longer creating Safe Videos in Safeshare

    James · 1 reply · Last reply by Jose Proenca


    The ?clean=1 suffix is not working at the moment for You Tube Videos.

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    How do I use safeshare if it says...

    Big boy · 1 reply · Last reply by Jose Proenca

    "Our apologies! We're working hard to fix issues with video playback on some videos." This is in yellow at the bottom of the video and the screen is blank