New Topics

  • 1

    iPads scan to white screen

    Danette Hickey · 1 · Last reply by Diogo Alves

    When we try to use our iPads to read a QR Code, only a blank screen comes up. Our tech department has determined that the site is being blocked due to web proxy content. How can we fix this issue?

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    SSL Error with QR Codes

    Tony · 0 · Posted

    I'm getting an SSL error on iPads when I scan from a QR code, opening with

    Safari doesn't change anything and I've whitelisted*

    anything I can do about this?

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    not working

    Michelle McClanahan · 1 · Last reply by Diogo Alves

    Today - I am unable to generate a SafeShare link.  I've tried two different computers and two different YouTube URLs.  I get a never ending spinning wheel.  Is there a problem with the site today?

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    it wont work

    Jotrui707 · 0 · Posted

    it wont play with out it saying this:

    A PHP Error was encountered

    Severity: Warning

    Message: file_get_contents(,originalUrl,audioOnly,videoOnly): failed to open stream: Connection timed out

    Filename: helpers/url_get_contents_helper.php

    Line Number: 26

  • 2

    404 Error

    Nichole Oothoudt · 2 · Last reply by Diogo Alves

    Hello!  I am a teacher who has used  your site for the past couple of years.  Today, the videos I have previously used in my classroom are showing the 404 error.  Any ideas of how to resolve this issue?  Here is a sample link that is not working:

    I appreciate your time and assistance!

    Thank you!

  • 1

    Using playlist like a folder

    Lincolnrose · 2 · Last reply by Diogo Alves

    I need to be able to create folders for my videos.  The playlist functionality is not working like a folder... are you going to add folder-type functionality or do I need to cancel this service? Ive used safeshare for years but need to find something that works for my classroom.  I have hundreds of videos and need to sort them by subject and access any video in the folder at any time.  Please advise asap as I will need to cancel this service and find an alternative.  Thank you.

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    Amaya McKinley · 1 · Last reply by Diogo Alves

    SafeShare Doesn't Do Well When The Internet Stops Working, And This Site Should Never Be Blocked.

  • 1

    Premium Status

    Kgober · 0 · Posted


    I recently got billed for the premium status, yet when I try to add a Safeshare to my account a message pops up saying that I need to upgrade. 

    Can someone let me know what's going on? Thanks.

  • 1

    SafeShare Videos no longer accessible

    Kimberly Marrazzo · 0 · Posted

    I am a teacher and use many SafeShare videos during instruction. Over the past week, all of my SafeShare videos have quit working properly. I receive error messages that say "This site can’t be reached unexpectedly closed the connection." An example of a link that is not working for me is: Please guide me as to what I need to do to resolve this issue so that I have access to safe instructional videos to share with my students.

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    Kristin Kennedy · 2 · Last reply by Diogo Alves

    Is there any way to get rid of subtitles/captions or make that the default setting on my account? I know that you can manually turn them off by clicking the cc button, but that is difficult for younger students to figure out and I would love to be able to set it that way so that when I share it with them, the subtitles are disabled. Please let me know if there is a way to do this. I tried editing it and then re-sharing it after I turned off the subtitles, but they still showed up.

  • 1

    I get the message, "whoops, cannot find the page you're looking for"

    Kim · 1 · Last reply by Kim

    When I click on a link, it tells me..."whoops, cannot find the page you're looking for." This has happened for the last 3 days.

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    Mistaken "offensive content" warning

    Crogoff · 3 · Last reply by Diogo Alves

    I've been trying to create a SafeShare version of this video: However, I am unable to do so, as I keep getting a message that it contains offensive content. The video is from a PBS kids' show, and is not offense. Please let me know how to fix this. Thanks!

  • 1

    Some links can't be found.

    Amadi Pinkney · 1 · Last reply by Diogo Alves

    One time I typed in a link, SafeShare couldn't find it. Somebody help me!

  • 1

    telling me to upgrade

    karen frantz · 1 · Last reply by Diogo Alves


    I am receiving a message telling me to upgrade because I've exceeded my 20 video limit; however, I

    have a subscription?!

    Would you please look into this?

    Thank you,


  • 1

    Internet Filter Blocking SafeShare.TV

    Melissa Marshall · 1 · Last reply by Diogo Alves

    My school blocks youtube for students. Are there certain addresses that can be whitelisted or proxy filter settings that need to be changed?

  • 1

    Whole School Purchase

    Nburke · 0 · Posted

    I sent an email weeks back about the cost for our school to purchase SafeShare and was given a discount of $4.99.  But it didn't indicate if that would be the cost per teacher...which is what I would assume, but the email eludes to the link being for only person.  I need to purchase this for various teachers so do we all need separate links?  How are we billed for this?

    Also, can we purchase 6 and use them for multiple teachers-for example, we have two teachers in every grade and need SafeShare for 3-8 grade, therefore can we just

  • 1

    Offensive Content Warning-Video is not offensive

    Christina Shoemate · 1 · Last reply by Diogo Alves

    I am trying to make a safeshare link for the following video: I am getting the "offensive content warning," but the video is not offensive. How can I get this to work?

    Thank you!