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Solved

Safeshare not opening on mobile devices properly

Hi I am having an issue with my QR Codes not opening on mobile devices properly. The link works but when you hit play the video is not playing you can only hear the audio.

I need to what to do to fix this issue. Thank you for your response.

9 replies

Dear Michelle,

Can you please send me a sample link?

Best Regards,

Diogo Alves @ SafeShare

http://safeshare.tv/w/YGFHNFFCaq is one of the links what is weird is it opens fine on my computer but not my phone!

Thank you so much for your help, I really appreciate it.

Hi Michelle,

Thank you. I've just tested that link on my phone and it worked fine.

Can you please tell me what kind of phone you're using?

It is a Galaxy S5

Hi Michelle,

What about now, is it working? 

Also they won't load at all on my Kindle Fire =( I just see a black screen with a spinning circle.

Regarding Kindle Fire, this is very tricky. We'll need to investigate the issue a bit more. Kindle handles video on the web differently than other devices, so it will take a bit longer.

Please confirm if it's working on your Galaxy S5.

Hi there,

I'm having this same issue, trying to load the safeshare link on an ipad. It has always loaded fine previously, just yesterday onwards we noticed it is not opening QR codes correctly on iPads.

The links (QR codes) open fine on my phone and my laptop reader but not on my iPad and I've tried a few different iPads and QR readers. The iPad opens the QR code in SafeShare but I just see a black visual with the audio playing.

Appreciate your feedback and assistance, we use this tool a lot.

Many thanks.

Hi Dianne,

Can you please try again and let me know the outcome?

Also, would you please send me one of the URL's that you've been trying to watch?

Hi Diogo,

It seemed to correct itself yesterday but I am getting reports that it is now not playing again. It seems fine on my phone but not on the iPad!

It is the same as Dianne as reported.

Hi Michelle and Dianne, 

We're doing our best to fix this issue as soon as possible. We've been able to reproduce the issue in one of our testing iPad's and we're investigating what might be the cause.

Thank you for your patience and sorry for the inconvenience. If all goes well, everything will be up and running tomorrow.

Best Regards,

Diogo Alves @ SafeShare

Thank you so much. I really appreciate your help!

Hey Michelle,

Can you give it a go? I think we've got it!

Thank you very much Diogo, all fixed it seems! QR code connected when scanned and played audio and video in SafeShare. Fantastic, appreciate your outstanding service and assistance. Keep up the great work.

Hi Dianne,

Whooho! That's awesome!

I'm glad that the issue was sorted, our ninja technicians worked their socks off to make it work! :-)

What about you Michelle, all good?

 

Haha! Excellent, thanks Ninja technicians, you're all awesome!

I have a kindergarten teacher I am supporting who is trying to get this to work on the iPads I just gave her classroom. We get it to work on mobile phones and Mac laptops, but not ipads. Here is an example of a link:

Safesahre.tv/v/x/ss5778536bc5d71

 

Hi Jennifer,

I've already replied you in the separate topic you've posted.

Best Regards, 

Diogo Alves @ SafeShare.TV

I am having this problem today. Is there a resolution?

Hi Amy,

You're only hearing the audio? Is that the problem?