QR Codes and SafeShare error

My SafeShare videos are popping up from the QR code but when we hit play to watch it says a 3 minute 57 seconds story is 2 hours and 46 minutes and it won't play. The screen just stays black. I used the same QR scanner on my iPhone and they work, however on our iPads they do not. Any tips or suggestions?

1 reply

Hi Brittany,

Can you please send me the URL of this video so we can test it on our end?

Best Regards,

Diogo Alves @ SafeShare.TV