1
Acknowledged

Chromebook issue

I am having an issue when trying to use QR Codes that link to your site on Chromebooks. When the code is scanned in chromebook  it pulls up the safeshare website but it was just a black screen that wouldn’t play the video. So messaged my district tech people and asked them to unblock safeshare or look into the issue. They responded that if we type in ?clean=1 then the video will work. Does your site have issues with Chromebooks and can you help?

2 replies

It does work but Kindergartners are the ones using the codes, it is not feasible for them to have to type that in every time they scan the code and it is only doing it on Chrombooks, it works fine on phones/tablets/ipads.

 

Hi Michelle,

I'm not sure if you've noticed, but on SafeShare's video page there is a QR code in every page, which points to the SafeShare page. 

For example, if you visit this page https://safeshare.tv/x/ss580b9b63db925?clean=1 , there is a QR code here: http://bit.ly/SafeShare_QRCODE_location . When you click on that, it'll show you a QR code which you can share with your students. It takes the "?clean=1" parameter into account, so that should help.

I know that this situation isn't ideal, but it is only temporary. Hopefully within the next month we will have this issue taken care of.

Let me know if that works for you.

Best Regards,

Diogo Alves @ SafeShare.TV

Hi Michelle,

Did it work after you appended "?clean=1" to the link, or that didn't fix the issue?