In Progress

Blank Video Thumbnail in Google Classroom

I am encountering a problem when posting link a video from SafeShare to my Google Classroom.

In Google Classroom I am creating a new announcement and attaching the link from SafeShare. When it posts to my classroom page, the thumbnail of the video is just a black screen with text and not a static image of the beginning of the video. 

I am working with younger students and not having the thumbnail is a challenge. I would greatly appreciate any help you can provide with this issue.



3 replies

Hi Diogo,

It is still showing the black screen with text as the thumbnail and not a static image of the video.



Dear Mr. Jokisch,

Is there any way that I could have access to that same platform so that we can do some testing?


Thank you Diogo, greatly appreciate you looking into this.


Hi Michael,

Would you please let me know if it is ok now?


Hi Michael,

Thanks for your message.

We will look into this issue and solve it as soon as possible. 

Best Regards,

Diogo Alves @ SafeShare.TV