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Blank Video Thumbnail in Google Classroom

I am encountering a problem when posting link a video from SafeShare to my Google Classroom.

In Google Classroom I am creating a new announcement and attaching the link from SafeShare. When it posts to my classroom page, the thumbnail of the video is just a black screen with text and not a static image of the beginning of the video. 

I am working with younger students and not having the thumbnail is a challenge. I would greatly appreciate any help you can provide with this issue.

Thanks,

Mike

3 replies

Hi Diogo,

It is still showing the black screen with text as the thumbnail and not a static image of the video.

Thanks

Mike

s

Dear Mr. Jokisch,

Is there any way that I could have access to that same platform so that we can do some testing?

 

Thank you Diogo, greatly appreciate you looking into this.

Mike

s

Hi Michael,

Would you please let me know if it is ok now?

Thanks!

s

Hi Michael,

Thanks for your message.

We will look into this issue and solve it as soon as possible. 

Best Regards,

Diogo Alves @ SafeShare.TV