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"Media cannot be loaded..."

Hello,

There have been several videos that I have made through safeshare a couple of months ago, but now when I try to view them, the following error appears with an "x" on the video screen: "The media could not be loaded, either because the server network failed or because the format is not supported."

 

Other youtube videos that I have posted work just fine, but here are some links to youtube examples that will not load at all:

If you could help me solve these issues, it would be greatly appreciated. We are making these safe share videos as links on our church website. 

3 replies

Hello Lauren,

Thank you for these videos.

This videos are not loading because they are not available for watch on Youtube.

https://www.youtube.com/watch?v=Bo0N73nmZTM 

Perhaps you would not have excluded These videos? Or restricted the access?

Keep in mind, which Safeshare.TV just gives you a new way to see youtube and Vimeo videos without distractions and some other features, but the video needs to be published.

 

I hope it helped you, and encouraged to continue using our tool. If needed, please tell us.

José Proença @ Safeshare.TV

P.S.: If you have more examples, would you please send them along so we have more videos to test this scenario? 

Hello,

The videos that I am trying to use through safeshare are indeed published. Even when I open the link that you posted, I am able to view the video just fine through youtube. Here are few more examples of direct youtube links that I cannot seem to view through the safeshare website:

Song 1- "Be Not Afraid"

Direct youtube link:  https://www.youtube.com/watch?v=BltudBGj8dg

Safeshare I just created from it (doesn't load): https://safeshare.tv/x/ss57fba69d043f5

Song 2- "I Know that My Redeemer Lives"

Direct youtube link:  https://www.youtube.com/watch?v=Bo0N73nmZTM

Safeshare I just created from it (doesn't load): https://safeshare.tv/x/Bo0N73nmZTM

Song 3- "Psalm 130: Out of the Depths"

Direct youtube link:  https://www.youtube.com/watch?v=sUBQ01F6mzI

Safeshare I just created from it (doesn't load):  https://safeshare.tv/x/sUBQ01F6mzI

Song 4: "I Received the Living God"

Direct youtube link: https://www.youtube.com/watch?v=2eolA-XtMNM

Safeshare I just created from it (doesn't load):https://safeshare.tv/x/ss57fba9cce4259

 

Here is an example of a similar video from the same group that published the above videos that DOES work through safeshare:

Direct youtube link: https://www.youtube.com/watch?v=ixLgtlr_7Gw

Safeshare I just created from it:  https://safeshare.tv/x/ixLgtlr_7Gw

 

Again, all of these links were working perfectly about a month ago. I just can't figure out what has changed and how to fix it. 

Thank you for all of your help!

 

Gratefully,

Lauren March

Hi Lauren,

Thanks for those links, it helped a lot!

We've identified the root cause of the issue and we'll fix it as soon as possible.

The thing is YouTube has changed some of their backend but only for some specific videos (not sure what's their criteria) and this issue is, unfortunately, very complex so it might take a little longer.

I'll let you know as soon as I have an update. Is that ok?

Thanks for your patience, and sorry for the inconvenience.

Best Regards,

Diogo Alves @ SafeShare

Hi Lauren,

Thank you very much for reporting this bug.

We will investigate it and fix it as soon as possible.

Best Regards,

Diogo Alves @ SafeShare.TV