Common Problems

  • 1  

    Problem with links generated via API

    Manzoor Wani · 2 replies · Last reply by Manzoor Wani

    I have recently seen a weird behaviour from the links generated via API. The videos in those links are not being played in safeshare window. But when I generate the link from the website (non API), it woks perfectly. The two links as an example are with the safeshare ids as ss57b6ac6732d59 and ss58659ca94baf8 generated on 2016-08-19 6:52:29 (UTC) and 2017-01-05 14:59:52 (UTC) respectively, as per my database records. I record the generated links so as not to overload the API over and over again. Can you please tell me what is the issue?

  • 1  

    QR CODES MEGA BUNDLE for 248 Stories in your Listening Stations: ALL YEAR

    Rebecca Donnell · 2 replies · Last reply by Karen Harris

    I purchase this from teachers pay teachers for $40.00. Now they are not working. Could you please get this fixed ASAP. If this cant be fixed I would like to have a refund.

     Let me know :

  • 1  

    Embed coding

    Eric Piepenburg · 1 reply · Last reply by Diogo Alves

    I'm hoping you can change your website embed coding to utilize the HTTPS version of YouTube. I've tested using an HTTPS link, and it still embeds the video using the HTTP version.

    The reason I ask this, a lot of school who utilize Google Apps for Education have gone to a restricted/approval mode for students browsing to YouTube. This restricted mode re-directs the student to the HTTPS version of YouTube. However with your embedded code using the HTTP version regardless of what was entered, the automatic re-direction cannot occur and therefore the students cannot view the videos.

    This issue will

  • 1  

    Invalid URL Error

    tracy steffan · 5 replies · Last reply by tracy steffan

    Safeshare is not generating an url for my youtube video. I get the error messge invalid URL?? I tried on my ipad and desktop PC and get "invalid URL" error on both. What changed between last week and today? I last used it last friday.

  • 1  

    you tube clips not able to create


    I am a teacher and am copying links from you tube and putting it in safeshare.  I have been doing this for months and it has worked fine, but now nothing I put into safeshare will work.  Is there something I can do?

    thank you,

    Robin St. Arnauld

  • 0  

    Speed Guide to Short Division

    Ginny Steele · 2 replies · Last reply by Diogo Alves

    Hi SafeShare community.

    I have an issue. I spent ages making my Speed Guide to Short Division, which I just saw is on SafeShare. I am an occasional teacher in Canada, and I don't make a lot of money. I have monetized this film on YouTube and while I can tell you it is NOT lucrative, I am really enjoying seeing how many people find my film useful.

    I am happy, of course, that you think my video is good enough to put up here, but I would rather have been asked for my permission first, and I wasn't. If people download it

  • 0  

    Students can't access most SafeShare videos...but can all YouTube ones

    Beth Rogers · 1 reply · Last reply by Diogo Alves

    I'm a teacher. I have used SafeShare for a long time now. I have several videos in SafeShare on my website for me to show my students AND for them to access at home on their computers. I have had NO problems...until now. Now, only I can access them from my computer. No students can. They are sitting here with their chromebooks...and they all say to log into a Google Apps account and that the video is restricted for almost every video they click on. Same videos my kids in the past years have watched too.  Could it be safety

  • 0  

    Have a problem? Please share it with us and we will do our best to solve it!

    Ken DV · 2 replies · Last reply by Diogo Alves
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.
  • 0  

    Links won't open

    Karen Nellis · 3 replies · Last reply by Karen Nellis

    Last night, I set up my classroom website with SafeShare links. Everything worked great. This morning I used them at school, and they still worked great.  Then, in my afternoon session, the links no longer worked. Each link came up with an error message and wouldn't open.  This is a big problem when using YouTube video with 3 and 4 year olds! Please provide suggestions for a fix.

    Thank you.

  • 0  

    "Media cannot be loaded..."

    Lauren March · 3 replies · Last reply by Diogo Alves


    There have been several videos that I have made through safeshare a couple of months ago, but now when I try to view them, the following error appears with an "x" on the video screen: "The media could not be loaded, either because the server network failed or because the format is not supported."


    Other youtube videos that I have posted work just fine, but here are some links to youtube examples that will not load at all:

    If you

  • 0  

    Link HELP!!!!!

    Gabriela Fulgencio · 1 reply · Last reply by Diogo Alves

    Hello. Two weeks ago, I saved a bunch of safeshare links into a file. This morning when I went to click on the links, every link took me to the safeshare page and said " unexpectedly closed the connection". I am running a talent show this Friday morning and was hoping to have this problem resolved. What could be wrong?