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SafeShare link not playing on iPads

Hello,

A teacher I work with has been unable to get the following link to play on her students' iPads: 

https://safeshare.tv/x/ss56997d7da5dbd

It plays normally on our MacBooks and it played fine on my iPhone, however the iPads will load up the SafeShare video player, but the video itself will not start after clicking the play button and will just sit at a black screen.

The iPads being used are Airs running iOS 10.2, and the video link has been tested in Chrome and in Safari with the same results.

Thanks for your assistance!

Nate

1 reply

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Hi Nathaniel,

Can you please follow this page, as it is about the same issue? That way we can all stay in sync.

http://vitzo.helprace.com/i272-video-links-open-viewer-window-but-video-won-t-load

Best Regards,

Diogo Alves @ SafeShare.TV